Return Policy
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At Artisticfrspecia, we want you to be completely satisfied with your organization products. If you are not entirely happy with your purchase, we are here to help with our straightforward return policy.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Returned within 30 days of the original purchase date
- Item must be unused and in the same condition as received
- Item must be in original packaging
- Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
Certain items cannot be returned:
- Custom or personalized organization systems
- Items that have been assembled or installed
- Products with visible signs of use or wear
- Gift cards and digital products
- Items marked as final sale
How to Return an Item
To initiate a return, please follow these steps:
- Contact us at infocenter@artisticfrspecia.cv with your order number
- Receive return authorization and shipping instructions
- Pack items securely in original packaging if possible
- Ship the item to the address provided
- Keep your shipping receipt for tracking purposes
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed within 5-7 business days
- Refunds will be credited to your original payment method
- Original shipping costs are non-refundable unless the return is due to our error
- Return shipping costs are the responsibility of the customer
Exchanges
If you need to exchange an item for a different size or product, please contact us. We will guide you through the exchange process and help ensure you receive the right organization solution for your needs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.
Service Satisfaction
For our organization consultation services, we offer a satisfaction guarantee. If you are not satisfied with our consultation within 7 days of service delivery, contact us to discuss resolution options.
Contact Us
For questions about returns or refunds, please reach out to us at infocenter@artisticfrspecia.cv or call +1 805 806 1243.